Published on: August 18, 2025 at 17:18
“Thousands of Airtel users in Delhi-NCR faced unexpected service disruptions today, struggling to make calls or access mobile data. The telecom giant has acknowledged the issue and is working to restore services as quickly as possible.”
Airtel Network Outage Hits Delhi-NCR: Calls & Data Disrupted
On Monday, August 18, 2025, Airtel users across Delhi-NCR experienced significant service disruptions, with thousands reporting issues in making calls and accessing mobile data. According to Downdetector, the outage began around 3:30 PM IST, affecting approximately 3,600 users. Affected customers expressed their frustrations on social media platforms, highlighting the widespread nature of the problem.
Airtel acknowledged the issue and assured customers that their team was actively working to restore services promptly. The company did not disclose the specific cause of the outage or provide an estimated time for resolution.
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What Caused the Outage?
While Airtel has not officially confirmed the reason for the network disruption, such issues are typically linked to technical glitches, maintenance work, or infrastructure failures. The company has a history of facing similar outages in the past, often in specific regions like Delhi-NCR.
Users reported that while mobile data services were restored relatively quickly, voice calls and SMS services remained disrupted for an extended period. This indicates that the outage may have been related to specific components of Airtel’s network infrastructure.
Airtel’s Response & Customer Impact
In response to the widespread complaints, Airtel’s customer support team engaged with users on social media, acknowledging the issue and assuring them of ongoing efforts to resolve it. The company emphasized its commitment to restoring services and improving network reliability.
Despite these assurances, many users expressed dissatisfaction with the lack of timely updates and the prolonged nature of the outage. Some customers reported that they were unable to make or receive calls for several hours, which significantly impacted their daily activities.
The recent Airtel network outage in Delhi-NCR serves as a reminder of the challenges faced by telecom providers in maintaining consistent service quality. While Airtel’s prompt acknowledgment and efforts to restore services are commendable, the prolonged nature of the disruption highlights the need for improved infrastructure and communication strategies to minimize customer inconvenience during such events.